Delivery Information
We currently deliver across the UK.
All orders are carefully processed and dispatched within 2–3 business days.
Once dispatched, delivery typically takes 3–7 business days, depending on your location and the courier service.
Delivery Fees
- Free delivery on orders over £60
- £3.99 standard delivery for orders under £60
Delivery costs are calculated automatically at checkout.
Click & Collect
Free Click & Collect is available during our opening hours.
Opening hours:
Monday–Friday, 10am–5pm
Click & Collect location:
D009 Tradestars Hackney Wick, 415 Wick Lane, London, E3 2JG
Please wait for your “ready for pickup” confirmation email before visiting, as orders need time to be prepared.
Click & Collect holding period
Once your order is marked as ready for Click & Collect, we will hold it for 7 days.
If the order is not collected within this period, it will be automatically cancelled and refunded.
International Delivery
We currently offer international delivery to selected countries using DHL Express.
Available destinations and shipping options may vary depending on the items in your order, courier restrictions, and the services available at checkout.
International orders are usually dispatched within 2–3 business days. Once dispatched, DHL Express delivery usually takes around 3–7 business days, depending on the destination country, customs processing, courier delays, and local conditions.
Tracking information will be provided once your order has been dispatched.
International customers may be responsible for customs duties, import VAT, DHL handling fees, or other local charges applied by their country. These charges are not included in our product prices or shipping fees unless clearly stated at checkout.
If your country is not available at checkout, please contact us before placing your order at contact@uktufting.com.
Tracking & Support
All orders are shipped with trusted carriers and include tracking information, which will be sent to you once your order has been dispatched.
For UK orders, tracking is usually updated throughout the delivery process.
For international orders, tracking updates may be limited after the parcel leaves the UK, especially when the shipment is handed over to the local postal service in the destination country. International delivery may take 3–4 weeks, depending on customs and local delivery conditions.
If you need faster international shipping, please contact us before ordering at contact@uktufting.com, and we can provide a quote for express courier delivery.
- Delivery responsibility
- If an issue occurs due to a carrier error (such as loss or delivery failure), we will take responsibility and assist with resolving the issue.
- If an issue is caused by an incorrect delivery address provided by the customer, responsibility rests with the customer.
- Address Changes
- Before dispatch: Address changes are possible. Please contact us as soon as possible.
- After dispatch: Address changes are not possible once the order has left our facility.
Contact
If you have any questions about delivery, pickup, or your order, please contact us at: contact@uktufting.com